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Refund Policy
1. Eligibility for Refund:
Refunds are offered only for damaged products or valid reasons (e.g., wrong item received).
Customers must record an unboxing video to validate claims.
2. Refund Process:
Email us at indocloset24@gmail.com within 24 hours of receiving the parcel with the unboxing video and reason for refund.
Upon approval, the refund will be processed within 7–14 business days.
3. Non-Refundable Cases:
Products without a valid unboxing video.
Items that are used, altered, or damaged by the customer.
For queries, reach out to us at indocloset24@gmail.com.
1. Eligibility for Refund:
Refunds are offered only for damaged products or valid reasons (e.g., wrong item received).
Customers must record an unboxing video to validate claims.
2. Refund Process:
Email us at indocloset24@gmail.com within 24 hours of receiving the parcel with the unboxing video and reason for refund.
Upon approval, the refund will be processed within 7–14 business days.
3. Non-Refundable Cases:
Products without a valid unboxing video.
Items that are used, altered, or damaged by the customer.
For queries, reach out to us at indocloset24@gmail.com.